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Shipping Policy

Order Processing
All orders except pre-order items will be shipped out within 1-3 business days upon receipt of payment. If the item is out of stock, we will let you know the expected delivery date.

Pre-order items, unless specify otherwise will be shipped out within 15-20 business days upon receipt of payment.

Shipping Address
P.O.Box addresses are NOT deliverable. Kindly provide us full details of your address in English and phone number for delivery to ensure you receive your order safely, promptly and in good condition. For International
customer (except Singapore) whom purchases with credit card more than USD500 for the first time, we will only ship to the registered address in the credit card to avoid credit card fraud cases. However, this condition does not apply to repeat International customer for the second purchase onward.

Duties & Taxes
International customers are responsible for any Customs Tax & Duties. Please contact your local customs office for more information on import duties and taxes.
Please note that we declare the full value on all packages shipped to outside Malaysia in accordance with legal requirements.

Shipping Method
All orders within Malaysia and Singapore will be shipped via Pos Malaysia or equivalent depends on your / receiver’s location. Shipping charge will be advised and will be added into the order's final total.

For International order, we have listed some default country rate in the system however if your location is out of the list, we will send a quote for your confirmation before ship. Shipping charge will be advised and will be added into the order's final total.

Shipping charge will be advised and will be added into the order's final total.

Tracking Number
Customer will be advised via email which shipping company we are using and the tracking number once we shipped out your order. Below is how you can track your order for different shipping company.


       

1. Pos Malaysia (Poslaju/Pos Ekspres)
Customer Service Toll Free Number : 1-300-300-300
Internet Tracking URL : http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

2. Ta-Q-Bin (Ta-Q-Bin Malaysia)
Customer Service Toll Free Number : 1-800-882-7246
Internet Tracking URL :
http://my.ta-g-bin.com/

Shipping Rates

The shipping rate is calculated based on a simple rate table as below however it is FREE if your purchase is MYR 100.00+ for address at Peninsular Malaysia and we fix it at RM9.00 flat rate for East Malaysia during this Sales Period.

1. Within Malaysia Shipping Rates (below 2Kg)
    Peninsular Malaysia : MYR 7.00 for first 1 Kg and subsequent every 0.5 Kg=MYR 3.00
    Sabah/Labuan : MYR 12.00 for first 1 Kg and subsequent every 0.5 Kg=MYR 4.00
    Sarawak : MYR 12.00 for first 1 Kg and subsequent every 0.5 Kg=MYR 4.00


2. International Shipping Rates
a. Pos Malaysia- Normal Parcel Rate

    Singapore : MYR 17.50 for first 0.5 Kg and subsequent every 0.5 Kg=MYR 2.00
    Brunei : MYR 19.70 for first 0.5 Kg and subsequent every 0.5 Kg=MYR 4.20


b. Poslaju Rate
    Singapore : MYR 40.00 for first 0.5 Kg and subsequent every 0.5 Kg=MYR 5.00
    Brunei : MYR 43.00 for first 0.5 Kg and subsequent every 0.5 Kg=MYR 6.00

We have setup some international shipping rates based on Poslaju or Courier service in the system however please contact us if your destination is not in the listed or you wish to use a Normal Parcel to deliver your goods. Some oversize or total weight is higher than 20Kg item may have additional shipping charges or special delivery arrangement will be advised.

Surcharges
1. The system will calculate automatically the Fuel & Handling Surcharge and GST Tax on top of the courier rate.
2. The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as [Length(cm) x Width(cm) x Height(cm)]/6000.
3. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher.

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