In Toydha.com, we take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt return or exchange. We practice "NO CASH REFUND" and “7-DAYS RETURN” policies.
Return & Exchange Policy
If for any damage or wrong delivery with the item you received, you may return it for a replacement under the below conditions:
(a) Return requests should be emailed to [email protected] within 7 days after your order was delivered to you.
(b) Items should be returned in unused condition and original packaging.
(c) When no damage issue is involved, the replacement shipping fees would be at the expense of the client. When return is motivated by a damage issue, we would replace the defective item at our cost, providing that our return procedure has been followed.
Return & Exchange for Quality Issues
For any return request motivated by a damage issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on.
How to return or exchange products
1. Simply email to [email protected] within 7 business days of arrival your request.
2. In this Email, please provide the following information.
(a). Your full name and address.
(b). Order number and the date the order was received.
(c). The list of items to be exchanged (name and model number).
(d). The reason why you would like return your items.
3. Upon receipt of your return request, our Customer Service Department will provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA number should be referred to for any further correspondence inherent to this return.
4. Upon receipt of this RMA, please ship back* the items listed on the RMA to the indicated return address.
5. Please email us with a tracking number of your return.
6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
* The return expenses for example but not limited to shipping fees, custom clearance, etc shall be bear by the Returner, ToyDHA.com will bear the shipping fee for the replacement goods.